Terms of Service

Last updated: 31 August 2026

Welcome to MORI Coffee. By using our website or placing an order with us, you agree to these 

1. About MORI Coffee

This website is operated by MORI Coffee. Throughout the site, the terms “we”, “us” and “our” refer to MORI Coffee. We reserve the right to update these Terms of Service from time to time. The latest version will always be published on our website.

2. Products and Orders

We aim to ensure that all product descriptions, photographs, prices and availability on our website are accurate. However, colours, appearance and presentation may vary slightly from images shown online. All orders are subject to availability and our acceptance of the order. We reserve the right to cancel an order if a product is unavailable or if there is an error in the product information or pricing. Once an order has been placed and payment has been successfully processed, you will receive an order confirmation. 

3. Cakes and Made-to-Order Products

Our cakes and selected baked goods are made to order and require advance notice. Cake orders are available for pickup from MORI Coffee at the date and time selected at checkout. As cakes are delicate and temperature-sensitive products, customers are responsible for transporting and storing cakes appropriately once they have been collected. Once a cake has been collected from MORI Coffee, responsibility for the cake transfers to the customer. We are not responsible for damage caused by transportation, handling, storage, temperature or other circumstances outside our control. Cancellation or modification of made-to-order cakes may not be possible once preparation has commenced. Please contact us as soon as possible if you need to make a change to your order.

4. Coffee Beans

Coffee beans are food products and are not eligible for change-of-mind returns or exchanges. If your coffee beans arrive damaged, are incorrect, or you believe there is a problem with the product, please contact us as soon as reasonably possible so we can assess the issue and provide an appropriate resolution. Nothing in these Terms limits your rights under the Australian Consumer Law.

5. Other Products and Returns

For products other than cakes and coffee beans, our returns policy applies. Where applicable, products may be returned in accordance with our Shipping & Returns Policy. Our returns policy does not exclude or limit any rights you may have under the Australian Consumer Law.

6. Pickup

Customers are responsible for collecting their orders at the selected pickup date and time. If you are unable to collect your order, please contact us as soon as possible. Additional arrangements may be subject to availability. For cakes and other perishable products, we cannot guarantee the condition of an order that is not collected within the agreed pickup window.

7. Pricing and Payment

All prices displayed on our website are in Australian dollars and include GST where applicable. Payment must be completed at checkout unless otherwise agreed by MORI Coffee. We reserve the right to correct pricing or product information errors and, where appropriate, cancel an affected order and provide a refund.

8. Promotions and Gift Cards

Promotional offers, discounts and gift cards may be subject to additional terms and conditions specified at the time of the offer. Promotional offers cannot be combined unless expressly stated otherwise. Gift cards cannot be exchanged for cash and are subject to the terms displayed at the time of purchase.

9. Website Use

You agree to use our website lawfully and not to interfere with its operation, attempt to gain unauthorised access, or use the website for fraudulent or harmful purposes. We make reasonable efforts to keep the website available and accurate but do not guarantee that it will always be uninterrupted, error-free or completely up to date.

10. Intellectual Property

All content on this website, including photographs, logos, branding, text, graphics and other materials, belongs to MORI Coffee or is used with permission. You may not reproduce, modify, distribute or commercially use our content without our prior written permission.

11. Limitation of Liability

To the extent permitted by law, MORI Coffee is not responsible for losses or damage arising from circumstances outside our reasonable control. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded under the Australian Consumer Law.

12. Australian Consumer Law

Our Terms of Service and policies are subject to applicable Australian laws, including the Australian Consumer Law. Nothing in these Terms is intended to exclude, restrict or modify your rights under the Australian Consumer Law.

13. Contact Us

If you have any questions about these Terms of Service, your order, or our policies, please contact us: MORI Coffee Suite 2/1 Main Street Blackburn VIC 3130 Australia Email: hello@moricoffee.com.au