Refund Policy

To start a return, you can contact us at hello@moricoffee.com.au. Please note that returns will need to be sent to the following address: Suite 2/1 Main Street, Blackburn, Victoria, 3130

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@moricoffee.com.au.

Cakes
Cakes are available for local pickup only and are not shipped. Once the cake has been collected from MORI Coffee, responsibility for the cake’s condition and handling transfers to the customer. We are not responsible for any damage that occurs after collection due to transportation, handling, storage, temperature, or other circumstances outside our control. As cakes are made to order, we generally cannot accept returns or cancellations once production has commenced.

Coffee Beans
Coffee beans are not eligible for return or exchange due to their perishable nature. If an order arrives damaged or there is an issue with the product, customers should contact us as soon as possible with photos and details so we can assess the issue.

Other Products
Other retail products are subject to our standard returns policy. Unused and unopened items may be returned within 14 days of purchase, provided they are in their original condition and packaging. Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrectly supplied. Refunds will be processed to the original payment method once the returned item has been received and inspected. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at hello@moricoffee.com.au.